Returns & Exchanges

ISAMI has the following returns and exchanges policy so you can shop with confidence. Please read it before ordering.

Size exchanges and change-of-mind returns

Tabi are worn directly against the skin and are treated as hygiene products. For that reason we cannot accept returns or exchanges for customer reasons (wrong size, not as expected, etc.), regardless of the item's condition. Please check the Size Guide before ordering.

Defective or incorrect items

If an item arrives with a defect (loose threads, damage, etc.) or you receive the wrong item, please contact us (staff@isamitabi.com) within 7 days of delivery. After confirming, we will exchange or refund the item and cover the shipping. Including your order number and a photo of the issue helps us respond quickly.

Cancellations

Orders can be cancelled only before we arrange shipment. Cancellation after shipment has been arranged is generally not possible.

Items we cannot accept

• Returns for customer reasons such as wrong size or not as expected
• Items that have been worn, washed or cleaned
• Items with damage, stains or odours (perfume, tobacco, pets, etc.)
• Items missing, or with damaged, packaging, accessories or backing card
• Requests made 8 or more days after delivery
• Sale items and gift cards

Refunds

Refunds are issued to your original payment method. Credit-card refunds may take several days to a few weeks depending on the card issuer.

For any questions, please contact us.