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FAQ

Frequently Asked Questions

Please check here before contacting us. If your question isn't answered, feel free to contact us.

Product & Sizing

How do I choose my size?

Use your usual sneaker size as a guide. The Knit Tabi comes in M (23.0–25.5 cm) and L (26.0–28.5 cm). Around the borderline (25.5cm / 26.0cm), choose M for a snug fit or L for more room. See the Size Guide for details.

How are these different from regular socks?

Unlike socks knitted on a circular machine, The Knit Tabi is made by cutting the knit fabric with size-specific dies and sewing it into shape by the tabi method — not knitted, but tailored.

What material is used?

A jacquard knit from a mill in Mitsuke, Niigata, worked until the knit tension held up to being cut and sewn.

How many patterns are there?

We offer several colors and auspicious Japanese patterns. See the product page for the current lineup.

Can I wear them with sneakers or shoes?

Yes. Despite the split-toe construction, they pair well with setta sandals, sneakers, and everyday Western clothing.

Care

Can I wash them?

Yes. Machine wash in a laundry net at 30°C or below. Do not tumble dry; reshape and dry in the shade.

Any tips for longevity?

Wash inside-out in a net to reduce wear. Avoid heavy use of bleach or fabric softener.

Orders & Payment

What payment methods are available?

Credit card (Visa, Mastercard, American Express and others) and Shop Pay.

Can I cancel after ordering?

Yes, before the order is dispatched. Cancellation after dispatch is generally not possible, so please contact us as soon as possible.

Shipping

How much is shipping?

Shipping within Japan is free on orders of ¥6,000 or more, based on the merchandise subtotal after any discounts (tax included). A flat ¥800 (tax included) applies to orders under ¥6,000. For international rates, see Shipping.

Do you ship internationally?

Yes. Asia ¥3,500 / Oceania & Europe ¥4,600 / North America ¥5,500 (up to 5,000g). Any customs duties or import taxes are the responsibility of the recipient.

How long does delivery take?

We ship within 7 business days of order confirmation. A tracking number is emailed after shipment.

Returns & Exchanges

Can I return or exchange?

Tabi are hygiene products worn directly against the skin, so we cannot accept returns or exchanges for customer reasons (wrong size, not as expected, etc.). We handle defective or incorrect items only. See Returns & Exchanges for details.

I'd like to exchange sizes

As tabi are hygiene products, size exchanges for customer reasons are not available. Please check the Size Guide before ordering.

Other

Do you offer gift services?

For gift inquiries, please contact us (staff@isamitabi.com).

Do you offer wholesale (B2B)?

We welcome stockist and wholesale inquiries. Please contact us. For current stores, see Stockists.